Support
Enterprise support for evaluation, telemetry, and governance programs
EvalOps pairs responsive support with guided success programs. Whether you are onboarding the free Community Edition, rolling out Professional, or running a dedicated deployment, we have the channels and SLAs to keep you moving.
Professional
Business-hours support, 1-business-day response time, guided onboarding, and access to the evalops Slack community.
Enterprise
Named Customer Success Manager, 99.5% uptime SLA, prioritized bug/feature triage, and quarterly success reviews.
Private Cloud
Embedded Technical Account Manager, 24/7 critical incident coverage, joint runbooks, and co-managed operations.
Contact options
Reach us anytime at hello@evalops.dev—support requests, security reviews, or roadmap questions welcome.
Reach out →Book a call
Need a working session? Schedule time with our support engineers or success team.
Reach out →Slack community
Professional and above includes access to our private Slack—connect with the EvalOps team and other practitioners.
Reach out →Need help right now?
Describe your use case, urgency, and environment. We’ll respond within the SLA guaranteed by your plan—faster if your evaluation program is at risk.
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